1. How do I return an item? = Post to YOLC. Admiral's Yard Low Road Leeds LS10 1AE with a note of your name, address and details of a refund/ exchange. Please send by tracked service so you can check it has been received by us.
2. Where is my item? = Standard shipping is 14 days. Please note that at busy times this may take longer.
3. I've returned my item, when will I get a refund/ exchange? = Returns are processed within 14 working days of us receiving them. Once it has been processed, we'll send you an e-mail to confirm.
4. Can I exchange sale items? = Yes, please send your item back to us with a note explaining which size you'd like to swap for.
If your query is not answered above, please use the contact form below and we'll aim to get back to you within 72h.
*YOU MUST INCLUDE YOUR ORDER NUMBER AND FULL ADDRESS IN THE MESSAGE*
*IF YOU WANT TO QUERY A RETURN YOU MUST INCLUDE YOUR TRACKING NUMBER IN THE MESSAGE*